The Problem with Customer Data
John, our Bank CIO, is tasked with implementing a far-reaching transformation of his Bank's operations systems. Central to this effort is accessing the customer data contained in the Bank's Core, marketing, service, and account creation systems.
Customer data is locked up!
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The customer has a different ID in each system - meaning a different lookup key for each system
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Customer attributes - address, email, etc - can be different in each system
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New accounts - an important goal of the transformation - may be generated by existing customers, but how to connect them up?
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The Bank's new Customer Relations platform is having difficulty matching all of the customer's accounts - each has a different Key and different attributes
Many accounts, many keys - how to match them up? If only there was a way so synchronize data across all John's systems.
Who knows how to solve this?
John learned from a fellow CIO that Kitepipe was the team to call for Banking customer data mastering. Now he has scheduled a workshop with Kitepipe where the master data experts will come on-site. The Kitepipe team uses the Boomi data hub to connect data from many systems. They will do an assessment of Johns's data sources, and a design for a Boomi Data Hub that will capture all the keys and connect all the account data. Plus, the update feature means that an address updated anywhere will be updated everywhere!
The result? John's bank can connect their customer data, and use it to expand account growth and improve customer service.
The Boomi Data Hub - a different way to connect your data
Boomi is a leader in data integration tools - but many IT Leaders do not know that Boomi can solve complex data mastering problems as well. Boomi is a Data Hub that leaves your data where it is, but generates a comprehensive index and matching rules, so that all your customer data is connected. Plus, powerful update tools mean that updates in one system get pushed to all other connected systems.
Unlock Your Data’s Potential
John can sleep easy at night knowing that Boomi Data Hub is not only organizing his data but also powering growth. No more silos, just seamless, unified, actionable data.
Want to learn how Boomi Data Hub can unlock your bank’s potential?
Join our upcoming webinar:
Unlocking Your Customer Data with Boomi Data Hub
and find out how to make your bank’s systems work together.
